Privacy Policy

Last Updated: 22 July 2026

Introduction

Durham Energy Partners ("we", "our" or "us") is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, how we protect it and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Data Controller

Durham Energy Partners is the data controller responsible for the personal information collected through this website and in connection with the services we provide.

Contact Details

Durham Energy Partners

Belmont Business Park

Durham

DH1 1TW

Telephone: 0191 909 7887

Email: hello@durhamenergypartners.co.uk

Website: www.durhamenergypartners.co.uk

Information We Collect

Depending on how you contact us and the services you request, we may collect the following information.

Business Information

  • Company name

  • Business address

  • Contact name

  • Job title

  • Telephone number

  • Email address

Energy Information

Where necessary to provide quotations or consultancy services, we may collect:

  • Energy supplier details

  • Meter Point Administration Number (MPAN)

  • Meter Point Reference Number (MPRN)

  • Energy consumption information

  • Copies of energy invoices

  • Contract end dates

  • Energy pricing information

Information You Provide

If you contact us by telephone, email or through our website, we may collect any information you choose to provide, including messages and attachments.

Website Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Date and time of your visit

  • Time spent on our website

  • Referring website

Some of this information is collected through cookies.

How We Use Your Information

We may use your information to:

  • Respond to enquiries.

  • Provide commercial energy quotations.

  • Arrange commercial energy contracts.

  • Liaise with energy suppliers.

  • Manage customer relationships.

  • Improve our services.

  • Improve our website.

  • Meet legal and regulatory obligations.

  • Prevent fraud and protect our business.

Lawful Basis for Processing

We process personal information using one or more of the following lawful bases:

  • Consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests

Sharing Your Information

We only share personal information where necessary.

This may include:

  • Energy suppliers

  • Industry service providers

  • Professional advisers

  • IT and website providers

  • Regulatory authorities where required by law

We do not sell your personal information to third parties.

Data Security

We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, misuse, loss, disclosure, alteration or destruction.

Whilst we take reasonable steps to protect your information, no method of transmitting information over the internet can be guaranteed to be completely secure.

Data Retention

We only keep personal information for as long as necessary to:

  • Provide our services.

  • Meet legal and regulatory obligations.

  • Resolve disputes.

  • Protect our legal rights.

Information is securely deleted when it is no longer required.

Your Rights

Under UK GDPR you have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your information where appropriate.

  • Request restriction of processing.

  • Object to certain processing.

  • Request transfer of your personal information where applicable.

  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact:

hello@durhamenergypartners.co.uk

Cookies

Our website uses cookies to improve user experience and website performance.

Further information is available in our Cookie Policy.

Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We recommend that you read the privacy policy of every website you visit.

Marketing

Where permitted by law, we may occasionally contact businesses regarding our commercial energy procurement and consultancy services.

You can opt out of receiving marketing communications at any time by contacting us or by using the unsubscribe option included in our marketing emails where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised date shown at the top of this policy.

Complaints

If you have any concerns about how we handle your personal information, please contact us in the first instance so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information about the ICO is available at https://ico.org.uk.

Contact Us

If you have any questions about this Privacy Policy or the way we process your personal information, please contact:

Durham Energy Partners

Belmont Business Park

Durham

DH1 1TW

Telephone: 0191 909 7887

Email: hello@durhamenergypartners.co.uk

Website: www.durhamenergypartners.co.uk